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Frequently Asked Questions

Frequently Asked Questions About Independence Adult Dental Insurance Plans

Are Adult Dental Benefits Included in Independence Blue Cross Health Plans?

Independence Blue Cross health plans do not include Adult Dental benefits. Adult Dental plans for consumers age 19 and older must be purchased separately. You can apply for an Independence Blue Cross Dental Insurance plan directly through our website’s online application. You can also visit our dental insurance plan overview page to learn more about how to get a dental insurance plan.

Is There an Age Limit For Members Who Wish to Purchase an Independence Blue Cross Adult Dental Plan?

Anyone age 19 and older can purchase an Adult Dental plan. Please note that Independence Blue Cross members age 65 and older must apply using a paper application, which can be obtained by calling 1-844-762-2140 (TTY: 711).

Can I Visit In- and Out-of-Network Dental Providers if I Have an Adult Dental Plan?

Yes, Adult Dental provides both in- and out-of-network benefits, but you may save money with an in-network provider. For a list of Concordia Advantage dental providers, visit ibx4you.com/dentalprovider.

When Will My Adult Dental Plan Be Effective?

If you purchase Adult Dental insurance from Independence Blue by the 15th of the month, your Adult Dental plan will be effective on the first day of the following month. If you purchase after the 15th of the month, your Adult Dental plan will be effective on the first day of the second month following the application submission date.

Example:

  • Purchase between March 1 and March 15, your dental plan will be effective on April 1
  • Purchase between March 16 and March 31, your dental plan will be effective on May 1

Please note that some services, such as crowns, have waiting periods that must be satisfied before they can be covered by the plan. However, preventive and diagnostic services — such as exams, cleanings, and X-rays — do not have waiting periods.

Can I Add My Child to Adult Dental?

Yes, children age 19 to 26 may be covered under your Adult Dental plan, once they are no longer eligible for the pediatric dental benefit. Pediatric dental benefits expire at the end of the contract year in which the child turns 19.

What Happens to the Adult Dental Benefit When My Child Turns 26 Years Old?

Adult Dental coverage will be terminated on the first of the month following the dependent’s 26th birthday. These members have the option of purchasing an Adult Dental plan from our selection of health and dental insurance packages based on their specific needs.

What Happens if I Want to Cancel My Adult Dental Plan Before the Policy Term Ends?

Independence Blue Cross members have ten days from date of purchase to rescind their enrollment in an Adult Dental plan. Please read your contract carefully for details on the conditions of your policy.

How Do I Obtain a Copy of My Adult Dental Policy Booklet and Full Summary Of Benefits?

Members can access their policies online via ibxpress.com or have copies of their Independence Blue Cross Adult Dental policy mailed to them by calling 1-800-ASK-BLUE (1-800-275-2583, TTY: 711) from 8 a.m. to 6 p.m. EST, Monday through Friday.

Will I Receive a Separate ID Card and Bill For My Adult Dental Benefits?

Independence Blue Cross members who have both health and dental insurance will receive a separate card and bill for their Adult Dental coverage.

Are There Discounts Available For Health and Dental Insurance?

Discounts are available from participating network dentists for non-covered services and for services after your annual benefit maximum is reached. The network dentists offering discounts are indicated with this symbol ▪ in the online dental directory at ibx4you.com/dentalprovider.

What Is the Preventive Incentive Included in the Adult Dental Premier Plan?

The Preventive Incentive is a plan feature that enables you to stretch your benefit dollars. The amount your plan pays for covered preventive and diagnostic services — such as exams, cleanings, X-rays, and emergency treatment — does not count toward your annual maximum benefit, so you can use these dollars for other services.

How Do I Reach Customer Service if I Have Questions About My Adult Dental Insurance Benefits or Claims?

Dental Customer Service is available at 1-866-568-5994 (TTY: 1-800-345-3837), Monday through Friday, 8 a.m. to 6 p.m.

How Do I File an Out-of-Network Claim For Reimbursement With My Adult Dental Insurance?

You may download a claim dental reimbursement form from ibxpress.com.

How Do I Apply For Adult Dental Coverage?

You can apply for adult dental coverage at ibx4you.com/dentalvision or by calling 1-844-762-2140 (TTY: 711). Adult Dental plans can be purchased throughout the year, with or without the purchase of a health plan. Adult Dental plans are a 12-month contract that will renew on your anniversary date.

Tip: If you would like your dental insurance plan to be effective on January 1 and renew at the same time as your Independence Blue Cross health plan, be sure to purchase your Adult Dental plan between November 1 and December 15.