Ask IBX
Have a question? Ask IBX! ASK
Ask IBX
Contact Us
Have a question? Ask IBX! Ask

Our virtual assistant will help you find what you need, and fast!
Just start typing your question and off you go!

Ask IBX

How to Contact Independence Blue Cross

Contact Customer Service

Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Customer Service Representatives are available Monday – Friday, 8 a.m. – 6 p.m. (EST).

1-844-BLUE-4ME (or 1-844-258-3463) (TTY:711)

Speak to a Sales Representative

Independence Blue Cross sales representatives are available 8 a.m. – 8 p.m., Monday – Friday to answer your questions and help you apply for coverage.

1-888-475-6206 (TTY: 711)

Request an Application Packet

Request an informational enrollment packet and learn more about our health insurance plans and services.

1-888-475-6206 (TTY: 711)

Visit Independence LIVE

1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. – 5 p.m., Monday – Friday
Please note that the Walk-In Services Center at 1900 Market St. is now closed.

Have a Question or Comment?

  • Visit our Frequently Asked Questions section for answers to the most commonly asked questions about health insurance, Independence Blue Cross health plan enrollment, the Affordable Care Act, and more.
  • Send us an email.